Terms and Conditions

Last updated: JULY 29, 2026


These Terms and Conditions (“Terms”) form a binding agreement between you and Relational Notions LLC (“Relational Notions,” “we,” “us,” or “our”) concerning your access to and use of www.relationalnotions.com, its subdomains, our online learning environment, and the courses, programs, resources, events, communities, consulting services, and other offerings made available through them (collectively, the “Services”).

Our online learning environment is hosted using technology provided by LearnWorlds and may use additional third-party providers. Relational Notions, rather than LearnWorlds, is the seller and provider of the Relational Notions offerings described on this Website. By creating an account, checking a box indicating your agreement, completing a purchase, enrolling in an offering, or otherwise accessing Services that require acceptance of these Terms, you agree to be bound by these Terms and our Privacy Policy.


If you do not agree, do not use this website, create an account, complete a purchase, or use the Services.

If you receive Services under a separately signed proposal, statement of work, consulting agreement, organizational agreement, or similar contract, that agreement will control to the extent it conflicts with these Terms.


1. COMPANY INFORMATION

The Services are provided by:


Relational Notions LLC
A CALIFORNIA LIMITED LIABILITY COMPANY
584 Castro Street #2353
San Francisco, California 94114
United States

Email: hello@relationalnotions.com
Customer support: support@relationalnotions.com
Cancellation and refund requests: myaccount@relationalnotions.com


2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or purchase Services.

If you use or purchase Services for a company, nonprofit, educational institution, government body, or other organization, you represent that you have authority to act for and bind that organization. In that situation, “you” includes both you and the organization.


The Services are not directed to children under 13. We do not knowingly permit children under 13 to create accounts or submit personal information through the Services.


3. ACCOUNTS

Certain Services require an account. You agree to:

  • provide accurate, complete, and current information;

  • maintain the confidentiality of your password and account credentials;

  • use your account only for yourself or as expressly authorized under an organizational seat arrangement;

  • promptly notify us at support@relationalnotions.com if you suspect unauthorized access; and

  • accept responsibility for activity conducted through your account to the extent permitted by law.


Accounts and individual course seats may not be sold, transferred, shared, or made available to another person without our written permission. We may use email verification, multi-factor authentication, concurrent-session restrictions, or other reasonable security controls.


You may request account closure by contacting myaccount@relationalnotions.com. Account information will be handled as described in our Privacy Policy and applicable law.


4. SERVICES AND OFFERINGS

The Services may include:

  • self-paced courses and learning programs;

  • digital guides, workbooks, videos, recordings, templates, and other resources;

  • live workshops, facilitated sessions, webinars, coaching, or consulting;

  • assessments, forms, reflections, certificates of completion, and learning activities;

  • community spaces, comments, messaging, and other interactive features;

  • organizational or team-based learning access; and

  • free educational or promotional resources.


The description, price, access period, prerequisites, schedule, and any offering-specific conditions presented on the applicable sales, enrollment, or checkout page are incorporated into these Terms.


We may offer additional terms for a specific course, event, subscription, or professional engagement. You will be asked to review those terms before purchasing or participating when applicable.


Unless we expressly state otherwise, certificates issued through the Services are certificates of participation or completion only. They are not academic degrees, professional licenses, regulatory certifications, or guarantees of competency, employment, promotion, or any particular outcome.


5. PROFESSIONAL AND ORGANIZATIONAL SERVICES

Consulting, coaching, facilitation, and organizational services may be governed by a separate proposal, statement of work, or services agreement addressing scope, deliverables, fees, scheduling, cancellation, confidentiality, intellectual property, and other engagement-specific matters.

Website descriptions are general summaries and do not create a professional-services engagement by themselves. A professional-services engagement begins only when the parties complete the acceptance process stated in the applicable proposal or agreement.


6. ORDERS, PRICES, AND PAYMENT

Prices are displayed in United States dollars unless otherwise stated. Applicable taxes and any additional charges will be disclosed before payment.


Submitting an order is an offer to purchase the selected Service. We accept that offer when we provide a purchase confirmation, enrollment confirmation, or access to the purchased Service.


Payments may be processed through third-party payment providers such as Stripe or Paypal. Those providers process payment information under their own terms and privacy policies. We do not represent that we store complete payment-card numbers unless that is actually the case.

You authorize us and our payment providers to charge the payment method you select for all disclosed amounts. You represent that you are authorized to use that payment method.


Coupons and promotional offers:

  • may be subject to separate conditions;

  • must be used before their expiration;

  • may not be combined unless expressly allowed;

  • have no cash value; and

  • may be modified or withdrawn before purchase.


We may refuse or cancel an order because of an obvious pricing error, suspected fraud, payment failure, unavailability, or legal restriction. If we cancel an accepted paid order before providing the purchased Service, we will refund the amount paid for that order.


7. DELIVERY AND ACCESS

Access and delivery details will be shown on the applicable offering or checkout page.

Digital access may begin immediately after successful payment or enrollment. Live Services will be provided on the dates stated in the applicable description or confirmation. Consulting deliverables and schedules will be governed by the applicable services agreement.


Your access period is:

  • for the period stated on the applicable offering page; or

  • for as long as the offering remains available, subject to these Terms.


You are responsible for maintaining compatible equipment, software, internet access, and an email address capable of receiving account and Service notices.


We may make reasonable changes to course materials, instructors, schedules, activities, or platform features. If we discontinue a material paid offering before the end of its promised access period, we will provide an appropriate substitute, extension, credit, refund of the unused portion, or other remedy required by law.


8. LIMITED LICENSE TO DIGITAL CONTENT

Unless an offering expressly states otherwise, purchasing or enrolling in digital content gives you a limited, personal, nonexclusive, nontransferable, non-sublicensable license to access and use that content for your own internal educational or organizational purposes during the stated access period.


You are receiving a license to access the digital content—not ownership of the content or its intellectual-property rights.

Except where we expressly permit downloading, you may not:

  • copy, reproduce, republish, distribute, sell, sublicense, or publicly display the content;

  • share course access, downloads, recordings, or account credentials;

  • remove copyright, trademark, attribution, or digital-rights notices;

  • record live sessions without advance written permission;

  • use the content to create a competing product or service;

  • upload the content to a public repository, file-sharing service, or generative-AI training dataset; or

  • use automated tools to scrape, extract, index, or reproduce the content.


Any permitted download is licensed for the same purposes and remains subject to these Terms.


For organizational purchases, materials may be used only by the authorized participants or seats covered by the purchase or applicable agreement.


9. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

The subscription price, billing frequency, initial term, renewal term, and any trial or promotional period will be clearly disclosed before you subscribe.


By affirmatively accepting a subscription offer, you authorize us to charge the disclosed subscription fee and applicable taxes to your selected payment method at the stated frequency until you cancel.

Subscriptions automatically renew unless canceled before the next billing date. You may cancel online through your account. You may also request cancellation at myaccount@relationalnotions.com. Cancellation requests will be handled without unnecessary delay.


Cancellation prevents future renewal charges and ordinarily takes effect at the end of the current paid billing period unless the applicable offer states otherwise. You will retain access through the end of that period unless your account is terminated for misconduct or another lawful reason. We will provide confirmations, renewal notices, trial or promotional-period reminders, annual reminders, and notices of material pricing changes when required by applicable law. A material change in subscription terms will not take effect until after the notice period required by law.

A payment plan for a fixed-price product is not necessarily a subscription. Unless the applicable cancellation policy says otherwise, canceling access to a product purchased through a payment plan does not cancel installments already agreed to for that purchase.


10. CANCELLATIONS AND REFUNDS

Our refund and cancellation policy will be displayed before payment and is incorporated into these Terms.


One-time course and digital-resource purchases

Because access to digital content is provided promptly after purchase, purchases are final and nonrefundable once access has been provided, except where a refund is required by law or expressly offered on the applicable checkout page.


Live workshops and events

Cancellations received at least 5 calendar days before the scheduled event are eligible for full refund. Later cancellations and nonattendance are nonrefundable, except where otherwise stated or required by law.

If we cancel a live event and do not offer an acceptable rescheduled date, we will refund the amount paid for the canceled event.


Subscriptions

Subscription payments already processed are nonrefundable, except where required by law or expressly stated in the subscription offer. Canceling stops future renewals.


Consulting and organizational services

Cancellation, rescheduling, deposits, and refunds for consulting, facilitation, coaching, and organizational engagements are governed by the applicable proposal, statement of work, or services agreement.Nothing in this section limits nonwaivable consumer rights or remedies.



11. ACCEPTABLE USE

You may not use the Website or Services to:

  • violate any law or another person’s rights;

  • harass, threaten, abuse, defame, stalk, discriminate against, or impersonate another person;

  • submit hateful, obscene, exploitative, deceptive, or unlawfully discriminatory content;

  • promote violence or illegal conduct;

  • infringe copyrights, trademarks, privacy rights, publicity rights, or other rights;

  • upload malware or interfere with the security or operation of the Website;

  • bypass access, payment, copyright, enrollment, or security controls;

  • scrape, harvest, or collect information about other users;

  • send unauthorized advertising, spam, or bulk communications;

  • gain access to another person’s account;

  • disrupt a course, event, community, or learning activity;

  • misrepresent course completion, certificates, affiliations, qualifications, or identity; or

  • use the Services in a way that creates unreasonable security, legal, or operational risk.


We may investigate suspected violations and take proportionate action, including removing content, restricting features, suspending accounts, or terminating access.


12. COMMUNITY AND USER CONTENT

“User Content” means content that users voluntarily post or submit to an interactive area of the Services, such as comments, community posts, assignments, discussion responses, images, files, or recordings.


You retain ownership of your User Content. By submitting User Content, you grant Relational Notions a limited, nonexclusive, worldwide license to host, store, reproduce, format, display, and transmit that content only as reasonably necessary to operate, administer, improve, or provide the Services.


This license does not authorize us to use confidential client materials as public marketing content. We will obtain separate permission before using an identifiable testimonial, case study, photograph, recording, or client work for promotional purposes.


You represent that you have the rights and permissions necessary to submit your User Content.


Do not post confidential organizational information, sensitive personal information, or information about another person unless you are authorized to do so and the feature is intended for that purpose.


Community content reflects the views of its author, not necessarily those of Relational Notions. We may moderate or remove content but do not guarantee that we will review every submission.


13. INTELLECTUAL PROPERTY

The Website, course materials, frameworks, designs, branding, text, graphics, videos, audio, downloads, and other content provided by Relational Notions are owned by or licensed to Relational Notions and are protected by United States and international intellectual-property laws.


“Relational Notions” and associated names, logos, and marks may not be used without prior written permission.


Third-party content and platform technology remain the property of their respective owners. LearnWorlds and its marks belong to LearnWorlds or its licensors.


Nothing in these Terms limits uses permitted by applicable law, including fair use.


14. COPYRIGHT COMPLAINTS

If you believe content available through the Services infringes your copyright, contact us at copyright@relationalnotions.com with:

  • identification of the copyrighted work;

  • identification and location of the allegedly infringing material;

  • your name and contact information;

  • a statement that you have a good-faith belief the use is unauthorized;

  • a statement, made under penalty of perjury, that the information is accurate and that you are authorized to act; and

  • your physical or valid electronic signature.


We may remove allegedly infringing content and terminate repeat infringers when appropriate.


15. PRIVACY, COOKIES, AND COMMUNICATIONS

Our collection and use of personal information are governed by our Privacy Policy:

https://www.relationalnotions.com/privacy


Our use of cookies and similar technologies is described in our Cookie Policy:

https://www.relationalnotions.com/cookies


By creating an account or enrolling, you agree to receive transactional and service-related communications needed to administer your account, purchases, enrollments, security, schedules, and learning activity.


Marketing communications are governed by your separate marketing preferences and applicable law. Agreeing to these Terms does not by itself require you to consent to optional marketing. You may unsubscribe from marketing emails using the link in the message or by contacting us.


If you transact with us electronically, you consent to receive agreements, confirmations, notices, and other records electronically. You may retain these records by printing or saving them. Contact us if you cannot access an electronic record or need to update your email address.


16. THIRD-PARTY SERVICES

The Website may use or link to third-party services, including LearnWorlds, payment processors, scheduling services, video providers, analytics providers, email services, social-login providers, and video-conferencing platforms.


Your use of a third-party service may be governed by that provider’s terms and privacy practices. We are not responsible for third-party content or conduct outside our control, but nothing in this section limits responsibilities that applicable law places on us.


Links to third-party websites are provided for convenience and do not necessarily constitute endorsement.


17. EDUCATIONAL AND PROFESSIONAL DISCLAIMER

The Website and educational offerings provide general information, reflection tools, and learning experiences. They are not legal advice, employment-law advice, medical or mental-health treatment, financial advice, or a substitute for advice from a qualified professional familiar with your circumstances.


You and your organization remain responsible for your decisions, policies, employment actions, workplace practices, and implementation choices.


We do not promise or guarantee any particular personal, professional, cultural, financial, employment, or organizational outcome.


18. AVAILABILITY

We use reasonable efforts to keep the Services available, but uninterrupted or error-free access cannot be guaranteed. Access may be interrupted by maintenance, security issues, internet failures, third-party outages, platform changes, or events outside our reasonable control.


We will use reasonable efforts to address material problems and communicate significant planned disruptions when practicable.


19. SUSPENSION AND TERMINATION

We may suspend or terminate access if we reasonably believe that:

  • you materially violated these Terms;

  • payment is overdue or reversed;

  • your use presents a security or legal risk;

  • you engaged in fraud, harassment, infringement, or harmful conduct; or

  • suspension or termination is required by law or a platform provider.


When practicable, we will provide notice via email and an opportunity to address a curable violation.


If we terminate a paid Service without cause before the end of its promised access period, we will provide an appropriate refund, credit, substitute, or other remedy. No refund is required when termination results from your material breach, except where applicable law requires otherwise.


Sections that by their nature should survive termination—including intellectual-property, payment, disclaimer, liability, and dispute provisions—will remain in effect.


20. DISCLAIMERS

To the fullest extent permitted by law, the Website and Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement to the extent those warranties may legally be disclaimed.


We do not warrant that every feature will be continuously available, that all content will be error-free, or that participation will produce a particular result.


Some jurisdictions do not permit certain warranty disclaimers. In those jurisdictions, these disclaimers apply only to the maximum extent permitted by law.


21. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Relational Notions and its owners, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business opportunity, or loss of data, arising from or related to the Website or Services.


To the fullest extent permitted by law, our aggregate liability for claims arising from a particular paid Service will not exceed the greater of:

  • the amount you paid to Relational Notions for that Service during the 12 months preceding the event giving rise to the claim; or

  • one hundred United States dollars (US $100).


These limitations do not apply to liability that cannot lawfully be limited or excluded, including liability arising from fraud, willful misconduct, gross negligence, violation of law, or other nonwaivable statutory rights.


California consumers do not waive any rights or remedies that cannot lawfully be waived.


22. GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.


Subject to any nonwaivable right to bring a claim elsewhere, disputes arising from these Terms or the Services will be brought in the state courts located in San Francisco County, California, or the United States District Court for the Northern District of California, as applicable. The parties consent to personal jurisdiction in those courts.


Nothing in this section prevents either party from bringing an eligible matter in small claims court or seeking urgent injunctive relief to protect intellectual-property, privacy, confidentiality, or security rights.


23. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in the Services, business practices, or law.


The “Last updated” date identifies the current version. Material changes will be communicated through the Website, account, or email when reasonably required.


Changes will apply prospectively from their effective date. We will not materially reduce rights attached to an existing paid purchase retroactively without consent unless the change is required by law.


Continued use after the effective date constitutes acceptance when adequate notice and assent are provided. If you do not agree to revised Terms, you must stop using the affected Services.


24. GENERAL TERMS

These Terms, the Privacy Policy, the refund policy displayed at checkout, offering-specific terms, and any applicable signed agreement constitute the agreement between you and Relational Notions concerning the relevant Services.


If a signed agreement conflicts with these Website Terms, the signed agreement controls for the services covered by it.


If part of these Terms is held unenforceable, that part will be enforced to the maximum lawful extent or severed, and the remaining provisions will continue in effect.


A failure to enforce a provision is not a waiver.


You may not assign your rights or account without our written consent. We may assign these Terms in connection with a merger, reorganization, sale of assets, or transfer of the applicable business, subject to applicable law.


These Terms do not create an employment, partnership, joint-venture, franchise, fiduciary, or agency relationship between you and Relational Notions.


Headings are provided for convenience and do not affect interpretation.


25. CONTACT US

Questions about these Terms may be sent to:


Relational Notions LLC
584 Castro Street #2353
San Francisco, California 94114 
United States


Email: hello@relationalnotions.com
Support: support@relationalnotions.com
Cancellation and refunds: myaccount@relationalnotions.com

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This agreement applies as between you, the User of this Website and Relational Notions LLC, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Relational Notions LLC makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Relational Notions LLC proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at [ADDRESS];
"System": means any online communications infrastructure that Relational Notions LLC makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by Relational Notions LLC Ltd and acting in the course of their employment;
"Website": means the website that you are currently using (www.relationalnotions.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means Relational Notions LLC, a company incorporated in [COUNTRY] with Company registration Number [123456] , located at [Address].

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions also apply to customers procuring Services in the course of business.

4. Intellectual Property

  • 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Relational Notions LLC, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable [COUNTRY] and International intellectual property and other laws.
  • 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

5. Third Party Intellectual Property

  • 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
  • 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Relational Notions LLC or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.relationalnotions.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at hello@relationalnotions.com or call us in the following number: your_number.

9. Use of Communications Facilities

  • 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
  • 9.1.1 You must not use obscene or vulgar language;
  • 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • 9.1.3 You must not submit Content that is intended to promote or incite violence;
  • 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
  • 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  • 9.1.6 You must not impersonate other people, particularly employees and representatives of Relational Notions LLC or Our affiliates; and
  • 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
  • 9.2 You acknowledge that Relational Notions LLC reserves the right to monitor any and all communications made to Us or using Our System.
  • 9.3 You acknowledge that Relational Notions LLC may retain copies of any and all communications made to Us or using Our System.
  • 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

10. Accounts

  • 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
  • 10.1.1 all information you submit is accurate and truthful;
  • 10.1.2 you have permission to submit Payment Information where permission may be required; and
  • 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
  • 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
  • 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
  • 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation of Accounts

  • 11.1 Either Relational Notions LLC or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
  • 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

12. Services, Pricing and Availability

  • 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Relational Notions LLC correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
  • 12.2 Where appropriate, you may be required to select the required Plan of Services.
  • 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
  • 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
  • 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13. Orders and Provision of Services

  • 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Relational Notions LLC and you.
  • 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
  • 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
  • 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
  • 13.2.3 Relevant times and dates for the provision of the Services;
  • 13.2.4 User credentials and relevant information for accessing those services.
  • 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
  • 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
  • 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
  • 13.6 Relational Notions LLC shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
  • 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
  • Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
  • 13.8 Relational Notions LLC provides technical support via our online support forum and/or phone. Relational Notions LLC makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

14. Cancellation of Orders and Services

We want you to be completely satisfied with the Products or Services you order from Relational Notions LLC. If you need to speak to us about your Order, then please contact customer care on [PHONE NUMBER], or by email at hello@relationalnotions.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
  • 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Relational Notions LLC and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: purchases@relationalnotions.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
  • 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
  • 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
  • 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
  • 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.

15. Privacy

Use of the Website is also governed by Our Privacy Policy (www.relationalnotions.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

16. How We Use Your Personal Information (Data Protection)

  • 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
  • 16.2 We may use your personal information to:
  • 16.2.1 Provide Our Services to you;
  • 16.2.2 Process your payment for the Services; and
  • 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
  • 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
  • 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

17. Disclaimers

  • 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
  • 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
  • 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
  • 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

18. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19. Availability of the Website

  • 19.1 The Website is provided “as is” and on an “as available” basis. Relational Notions LLC uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
  • 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability

  • 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
  • 20.2 Nothing in these Terms and Conditions excludes or restricts .
  • 20.3 Nothing in these Terms and Conditions excludes or restricts Relational Notions LLC's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
  • 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Relational Notions LLC.

24. Communications

  • 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to hello@relationalnotions.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
  • 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

25. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Relational Notions LLC shall be governed by and construed in accordance with the Law of England and Wales and Relational Notions LLC and you agree to submit to the exclusive jurisdiction of [COUNTRY].
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